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China’s leading fitness brand, which in 2018 was added to the LVMH investment portfolio of L’Catterton

Will’s VIP Brand Operations Manual


Created Standard Operation Procedures for Operations, Sales, PT and Cleaning


Conducted service training in 3 VIP fitness locations


Created amenity and operations lookbooks


Created grooming lookbooks


Created Quality Audit templates and conducted secret shopper audits


Created Employee Recognition Program


Created New Employee Orientation Program and onboarding checklists 

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A pioneer in the luxury museum retail concept combining Art, People, Nature

Luxury Retail Standard Operating Procedures for 9 departments


SOP Service training for customer facing departments


Pre-opening Simulations for Customer Service, Sales, Cleaning and Emergency Procedures


Implemented Atiom mobile learning app

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As the first hospitality concept under the K11 brand, we were honoured to create the following:

Defined the brand service culture


Created the New Employee On-boarding and Learning Journey with Facilitator’s Guides


Created Train the Trainer Program with Facilitator’s Guide


Aligned Standard Operating Procedures with Forbes 5 Star Standards


Coordinated the pre-opening countdown activities


Conducted pre-opening countdown simulations for F&B and Guest Stays


Implementation of ATIOM mobile learning app

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Faculty Leadership Workshops


This is a leadership workshop tailored for YIHA Faculty to explore the skills required to strengthen leadership competencies for students as they prepare to enter the hospitality industry for employment. 

Course Objectives:


Identify the leadership challenges student interns face when completing their internship and ways to prepare them for success


Identify the difference between the competencies and responsibilities of Team Leader, Supervisor, Manager, Department Head and Division Head


Review case studies for applying leadership skills in industry-related scenarios


Practice coaching methods for reinforcing leadership competencies


One Step Ahead is recognized as one of the leading holistic preparatory programs for Chinese middle school students seeking entrance to private high schools in the United States. 

Public Speaking Student Mentor


Inspire Hospitality provides their students with public speaking, social interaction and interview skills training to help them be outstanding in all cross-cultural settings.  

China Hospitality Education Initiative (CHEI) 
a project of The J. Willard and Alice S. Marriott Foundation

The CHEI Challenge: Unlocking Career Success Student Competition

Regional Competition Judge, October 2017

National Competition Finalist Teams’ Mentor, May-July 2018


CHEI “Welcome Home” Blog

STR Data Report for Teachers’ Use in Classroom