IH HOTLINE: How can I prepare for my internship? 我该为实习作出什么准备？
We received a letter from Huang in Yangzhou who asked:
Hello, IH hotline, I'm a student in school, but I haven't yet done my internship. I want to know how to prepare the students for the job? How to improve myself in the process of doing an internship?
Thank you for your questions Huang!
Here are 5 ways you can prepare before and during your internship to make sure you get the most out of the experience:
1. Make a Learning List
Before you even start to apply for an internship, take time to write a list of all the things you want to learn or some of the departments you are curious about. That list is something that you can take with you to the interview process so that you can share that with the hiring manager or with your future boss so that they know you’re serious about learning and that you are going to be assigned to the right role.
2. Do Your Homework
Once you know which hotel or role you are going to be assigned to for your internship, do your homework. Go to the website, read what the customers are saying on social media, check to see how many rooms your hotel has, how many restaurants, read the menus! All of that information is available online and the more you prepare BEFORE your internship, the more confident you are going to be to serve guests. And I know as a senior leader, that when I see an intern who is confident and is being mentioned by name time and time again on social media, I know we have a rising star!
3. Be Realistic
As an intern you are occupying a much- needed job or a role for the hotel or restaurant. Not all companies have the time or resources to be able to allow you to cross-train in other departments. So, that learning list that you had at the beginning of the internship, make sure that you are reviewing that with you manager to see how you can start to learn some of those things in your current schedule. Otherwise, the more willing you are to put in the effort to come in a few hours early before your shift, or stay a few hours late so that you can cross-train in another department, is going to show your manager and they are going to want to be more willing to put in the effort to help you achieve your learning goals.
4. Learn from the Best!
Who are those top performing team members that are always optimistic and that are great with the guests? These are people that you can learn from; you can observe how they work, how they speak with guests and more importantly they are going to help to keep you motivated and focused on achieving your goals. Avoid at all costs negative people or team members who are constantly complaining about their job. They are going to keep you from achieving your goals and hospitality is hard work, but it’s so much more rewarding when you can have fun on your job and you can also learn along the way.
5. Check the Learning List Frequently
I recommend that you do that at least once a month, but the best is to look at your learning list once a week so that every week, you are keeping your goals at the forefront of your mind. You are checking to see all the things that you’ve learned during the week or perhaps some things you’ve learned you didn’t expect to learn and you can add those to your learning list. This is a great way to to stay motivated and to make sure you are achieving the goals that you set out to learn during your internship.
Huang, I hope this helped to answer your questions, and thank you so much for reaching out to the IH Hotline!
If you or someone you know would like to ask a question or seek advice for your career in hospitality, please feel free to write to us:
Subject: IH Hotline
黄，感谢你联系IH 热线。希望以上回答了你的问题。我们很愿意提供帮助，期待收到更多问题。激发员工心中好客之情 – 这就是我们想做的！